Using the Troubleshooting Appendix

This appendix describes the subsystems available for efficient problem solving. After applying the solutions in this appendix, if you are still unable to solve an issue, contact a customer service representative for assistance. Provide the representative with the following information:

Type of software and release number

Brief description of issue

Brief explanation of the steps taken to isolate and resolve the issue

Maintenance agreement or warranty information

While working in the SCA reporter, you can also access online help.