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[AUDIO LOGO]

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So now that we've
made it all the way

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through our troubleshooting
tickets, hopefully

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you were able to
bring something away

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from this that can help you with
your troubleshooting skills.

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As I said during
the introduction,

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don't forget that looking
at things like log files

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should always be
our first stop when

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it comes to troubleshooting.

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Again, we didn't do
that through this skill

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because we wanted
to look at things

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in more interesting ways.

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But that should
always be a go to.

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Also, it's always a good
idea to verify tickets.

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We did that on each
ticket as we went through.

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Always verify the problem.

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First, somebody else may
have already fixed it.

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Second, the person who told you
about the problem, the ticket

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itself, in other
words, could actually

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be incorrect or not accurate.

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So we always want to start
by verifying the issue

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as well mostly
because trying to find

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a problem that doesn't exist
is really one of the hardest

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problems in the world to find.

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So we want to make
sure that there really

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is a problem before we
start trying to troubleshoot

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said problem.

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So all of that said, that
concludes this skill.

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I hope you were able to pull
something useful out of this

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to use in your day
to day careers.

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Congratulations on completing
BGP troubleshooting.

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I hope this has been
informative for you,

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and I'd like to thank
you for viewing.

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