1 00:00:00,000 --> 00:00:03,928 [AUDIO LOGO] 2 00:00:03,928 --> 00:00:07,860 3 00:00:07,860 --> 00:00:12,510 So in conclusion, keep in mind that troubleshooting MPLS 4 00:00:12,510 --> 00:00:15,510 is much like troubleshooting anything else. 5 00:00:15,510 --> 00:00:18,600 It's useful to have a structured methodology 6 00:00:18,600 --> 00:00:21,540 that we're going to use to approach each problem. 7 00:00:21,540 --> 00:00:24,630 Notice that the first thing we did on all of our tickets 8 00:00:24,630 --> 00:00:27,390 was to verify or validate the ticket. 9 00:00:27,390 --> 00:00:31,860 Make sure it's accurate because, first, somebody else may have 10 00:00:31,860 --> 00:00:34,050 already fixed the ticket, and we sure 11 00:00:34,050 --> 00:00:38,010 don't want to waste our time and the company's time doing 12 00:00:38,010 --> 00:00:40,170 research and troubleshooting something that's 13 00:00:40,170 --> 00:00:42,340 not even a problem anymore. 14 00:00:42,340 --> 00:00:45,390 Or it's also a possibility that the ticket was 15 00:00:45,390 --> 00:00:47,490 reported wrong to begin with. 16 00:00:47,490 --> 00:00:51,150 Maybe the junior admin who did the initial troubleshooting 17 00:00:51,150 --> 00:00:54,070 misunderstood something or missed something. 18 00:00:54,070 --> 00:00:57,240 So we always want to start with that validation. 19 00:00:57,240 --> 00:01:00,870 Also, keep in mind something we didn't do in this skill 20 00:01:00,870 --> 00:01:04,470 because we wanted to take sort of a more roundabout approach 21 00:01:04,470 --> 00:01:07,860 to each ticket, but something that's also useful-- 22 00:01:07,860 --> 00:01:09,660 always look at log files. 23 00:01:09,660 --> 00:01:11,880 Look at your network management software. 24 00:01:11,880 --> 00:01:14,550 Maybe we even go into something like Wireshark 25 00:01:14,550 --> 00:01:16,200 and do some packet captures. 26 00:01:16,200 --> 00:01:19,950 Those are all incredibly useful tools for our troubleshooting 27 00:01:19,950 --> 00:01:20,980 process. 28 00:01:20,980 --> 00:01:23,160 And we always want to make sure that we use 29 00:01:23,160 --> 00:01:25,380 all the tools in our toolbox. 30 00:01:25,380 --> 00:01:29,530 But all of that said, that does conclude this skill. 31 00:01:29,530 --> 00:01:31,650 I hope that you pulled something out of this 32 00:01:31,650 --> 00:01:34,380 that can help you in your everyday careers 33 00:01:34,380 --> 00:01:37,840 while you're troubleshooting MPLS. 34 00:01:37,840 --> 00:01:42,090 So congratulations on completing Troubleshooting MPLS. 35 00:01:42,090 --> 00:01:44,460 I hope this has been informative for you, 36 00:01:44,460 --> 00:01:47,600 and I'd like to thank you for viewing. 37 00:01:47,600 --> 00:01:51,000