WEBVTT 00:00:00.000 --> 00:00:03.444 align:middle line:90% 00:00:03.444 --> 00:00:06.888 align:middle line:90% [AUDIO LOGO] 00:00:06.888 --> 00:00:09.840 align:middle line:90% 00:00:09.840 --> 00:00:11.975 align:middle line:90% Hello, and welcome to INE. 00:00:11.975 --> 00:00:13.350 align:middle line:84% Today in this video, we will look 00:00:13.350 --> 00:00:17.010 align:middle line:84% at section 3, Unity Connection, basically skinny integration 00:00:17.010 --> 00:00:19.380 align:middle line:90% with our Unity Connection. 00:00:19.380 --> 00:00:23.190 align:middle line:84% So you're in this task, which is task 3.3. 00:00:23.190 --> 00:00:27.180 align:middle line:84% We need to integrate our site B cluster with HQ Unity 00:00:27.180 --> 00:00:28.650 align:middle line:84% Connection, and this time we would 00:00:28.650 --> 00:00:30.720 align:middle line:90% be doing skinny integration. 00:00:30.720 --> 00:00:32.400 align:middle line:84% It says that the voice mail pilot 00:00:32.400 --> 00:00:34.890 align:middle line:90% number is going to be 3220. 00:00:34.890 --> 00:00:37.420 align:middle line:84% And after the integration is completed, 00:00:37.420 --> 00:00:40.770 align:middle line:84% you should be able to call into voice mail pilot number 00:00:40.770 --> 00:00:42.960 align:middle line:90% from the user Steve Rogers. 00:00:42.960 --> 00:00:46.650 align:middle line:84% Make sure the local PSTN phone can leave a message by placing 00:00:46.650 --> 00:00:53.250 align:middle line:84% a call from line 2 to 1-972-303-3220. 00:00:53.250 --> 00:00:55.020 align:middle line:84% Call should be forwarded to voice mail 00:00:55.020 --> 00:00:57.180 align:middle line:84% if site B users are busy on a call 00:00:57.180 --> 00:01:00.660 align:middle line:84% or if they do not answer in 20 seconds. 00:01:00.660 --> 00:01:03.450 align:middle line:84% The PIN number is going to be set to 12345, 00:01:03.450 --> 00:01:07.380 align:middle line:84% and the password is going to be c1sc0123! 00:01:07.380 --> 00:01:09.120 align:middle line:90% where C is uppercase. 00:01:09.120 --> 00:01:11.010 align:middle line:84% The maximum number of calls on a line 00:01:11.010 --> 00:01:14.340 align:middle line:84% should be restricted to one call and use only one port 00:01:14.340 --> 00:01:17.610 align:middle line:84% on Unity Connection for the site B phone system. 00:01:17.610 --> 00:01:23.610 align:middle line:84% Ensure MWI can be turned on using the number 3228 00:01:23.610 --> 00:01:29.040 align:middle line:84% and MWI can be turned off using the number 3229. 00:01:29.040 --> 00:01:31.510 align:middle line:84% Now if you remember in the earlier video, 00:01:31.510 --> 00:01:34.740 align:middle line:84% we had done SIP integration with Unity Connection. 00:01:34.740 --> 00:01:38.310 align:middle line:84% And for SIP integration, we needed a SIP Trunk and a route 00:01:38.310 --> 00:01:39.220 align:middle line:90% pattern. 00:01:39.220 --> 00:01:41.400 align:middle line:84% However, because we're doing skinny integration, 00:01:41.400 --> 00:01:44.220 align:middle line:84% we don't really need a SIP Trunk or a route pattern. 00:01:44.220 --> 00:01:48.880 align:middle line:84% Instead, we need line groups, a hand pilot, and a hand group. 00:01:48.880 --> 00:01:51.570 align:middle line:84% So let's quickly go and build this. 00:01:51.570 --> 00:01:53.070 align:middle line:84% The first thing what I'm going to do 00:01:53.070 --> 00:01:56.610 align:middle line:84% is I would go to my site B cluster 00:01:56.610 --> 00:02:01.530 align:middle line:84% and create a UC service for voice mail 00:02:01.530 --> 00:02:05.080 align:middle line:84% and ensure that Jabber sees the Voice Mail button. 00:02:05.080 --> 00:02:07.890 align:middle line:84% Now in the lab exam, we don't have any physical phones. 00:02:07.890 --> 00:02:10.919 align:middle line:84% In our topology, also, we don't have any physical phones, 00:02:10.919 --> 00:02:13.660 align:middle line:84% which means that for you to test in the lab exam, 00:02:13.660 --> 00:02:15.450 align:middle line:84% you would have to do it on Jabber. 00:02:15.450 --> 00:02:18.420 align:middle line:84% So ensure that your Jabber sees the Voice Mail button, 00:02:18.420 --> 00:02:22.720 align:middle line:84% and then you can go and test it out. 00:02:22.720 --> 00:02:23.920 align:middle line:90% So let's quickly do that. 00:02:23.920 --> 00:02:28.115 align:middle line:90% So on my HQ cluster-- 00:02:28.115 --> 00:02:30.720 align:middle line:84% on Unity Connection, I would not do anything right now. 00:02:30.720 --> 00:02:34.170 align:middle line:84% I will first configure my site B UCM. 00:02:34.170 --> 00:02:36.690 align:middle line:84% And once I configure site B UCM, then we 00:02:36.690 --> 00:02:38.700 align:middle line:84% will move on to Unity Connection side. 00:02:38.700 --> 00:02:39.810 align:middle line:90% Let's log in. 00:02:39.810 --> 00:02:43.830 align:middle line:90% 00:02:43.830 --> 00:02:46.320 align:middle line:84% The first thing that I would do is create a UC service. 00:02:46.320 --> 00:02:50.490 align:middle line:84% Now, I don't know if you remember, from section 1 00:02:50.490 --> 00:02:54.720 align:middle line:84% when we had done IM&P, the requirement in section 1 00:02:54.720 --> 00:02:58.680 align:middle line:84% was that HQ cluster when he logs into Jabber, 00:02:58.680 --> 00:03:01.500 align:middle line:84% he should not be modifying anything in the advanced 00:03:01.500 --> 00:03:02.230 align:middle line:90% settings. 00:03:02.230 --> 00:03:04.980 align:middle line:84% But for site B cluster, nothing was mentioned. 00:03:04.980 --> 00:03:07.450 align:middle line:84% Site B cluster we never really did anything. 00:03:07.450 --> 00:03:09.130 align:middle line:90% It was preconfigured for you. 00:03:09.130 --> 00:03:12.810 align:middle line:84% However, this time, we will configure IM&P, 00:03:12.810 --> 00:03:15.810 align:middle line:84% and we will add voice mail and MailStore 00:03:15.810 --> 00:03:17.550 align:middle line:90% to the service profile. 00:03:17.550 --> 00:03:22.080 align:middle line:84% And we would not be going to the DNS record 00:03:22.080 --> 00:03:24.360 align:middle line:84% and creating an SRV record for site B 00:03:24.360 --> 00:03:27.940 align:middle line:84% because we are going to modify the advanced settings. 00:03:27.940 --> 00:03:30.570 align:middle line:84% So let's go to first User Management, 00:03:30.570 --> 00:03:34.630 align:middle line:84% go to User Settings, go to UC Service, 00:03:34.630 --> 00:03:37.330 align:middle line:90% and let's create to UC services. 00:03:37.330 --> 00:03:38.530 align:middle line:90% Let's do a Find first. 00:03:38.530 --> 00:03:41.290 align:middle line:90% 00:03:41.290 --> 00:03:46.780 align:middle line:84% And we will go and add for voice mail. 00:03:46.780 --> 00:03:50.020 align:middle line:90% Let's choose Unity Connection. 00:03:50.020 --> 00:03:52.060 align:middle line:90% The name would be CUC. 00:03:52.060 --> 00:03:55.690 align:middle line:84% So I am on the site B cluster right now, site B UCM. 00:03:55.690 --> 00:04:00.760 align:middle line:84% And the host name would be the FQDN of my HQ Unity Connection, 00:04:00.760 --> 00:04:03.790 align:middle line:90% so hq-cuc.ine.com. 00:04:03.790 --> 00:04:06.010 align:middle line:84% So basically, we are sharing Unity Connection 00:04:06.010 --> 00:04:08.990 align:middle line:90% of HQ for site B as well. 00:04:08.990 --> 00:04:12.980 align:middle line:84% And let's choose this as HTTPS and Save. 00:04:12.980 --> 00:04:16.620 align:middle line:90% 00:04:16.620 --> 00:04:19.079 align:middle line:84% If you look at the diagram, which is here, 00:04:19.079 --> 00:04:21.420 align:middle line:84% there is no Unity Connection for site B. 00:04:21.420 --> 00:04:24.240 align:middle line:84% There's only one Unity Connection on HQ cluster, 00:04:24.240 --> 00:04:26.250 align:middle line:84% and that's the same Unity Connection that we 00:04:26.250 --> 00:04:29.080 align:middle line:90% would be using for site B also. 00:04:29.080 --> 00:04:35.400 align:middle line:84% So that's why we gave the FQDN as hq-cuc.ine.com. 00:04:35.400 --> 00:04:38.235 align:middle line:84% Let's add one more for MailStore. 00:04:38.235 --> 00:04:40.880 align:middle line:90% 00:04:40.880 --> 00:04:42.380 align:middle line:90% Let's do next. 00:04:42.380 --> 00:04:45.780 align:middle line:84% Let's name this as MS. And again, 00:04:45.780 --> 00:04:49.100 align:middle line:84% the IP address would be the FQDN of HQ Unity Connection, 00:04:49.100 --> 00:04:53.840 align:middle line:84% hq-cuc.ine.com, and let's Save this. 00:04:53.840 --> 00:04:57.410 align:middle line:90% 00:04:57.410 --> 00:05:07.287 align:middle line:84% Next I will go to my Service Profile and add the service-- 00:05:07.287 --> 00:05:09.370 align:middle line:84% in the Service Profile, I would add the voice mail 00:05:09.370 --> 00:05:10.990 align:middle line:90% and the MailStore. 00:05:10.990 --> 00:05:14.290 align:middle line:84% So under Voice mail, let's select CUC, and the credential 00:05:14.290 --> 00:05:17.080 align:middle line:84% source would be IM&P, the local IM&P, 00:05:17.080 --> 00:05:22.940 align:middle line:84% and the MailStore would be MS. And let's Save this. 00:05:22.940 --> 00:05:29.090 align:middle line:84% We will also go and ensure that the user, the end user 00:05:29.090 --> 00:05:31.640 align:middle line:84% has the correct pin and the password. 00:05:31.640 --> 00:05:34.190 align:middle line:84% There's only one user on site B, which is Steve Rogers. 00:05:34.190 --> 00:05:36.240 align:middle line:90% Let's go inside that. 00:05:36.240 --> 00:05:42.250 align:middle line:84% Let's set-- reset the password to C-- 00:05:42.250 --> 00:05:45.160 align:middle line:90% C1c0123! 00:05:45.160 --> 00:05:49.630 align:middle line:90% where C was uppercase, C1sc0123! 00:05:49.630 --> 00:05:54.460 align:middle line:90% and the pin to be 12345, 12345. 00:05:54.460 --> 00:05:56.950 align:middle line:84% And let's scroll down and show IM&P is enabled 00:05:56.950 --> 00:05:59.200 align:middle line:90% and service profile is selected. 00:05:59.200 --> 00:06:03.100 align:middle line:90% Make sure CSF is associated. 00:06:03.100 --> 00:06:09.550 align:middle line:84% Make sure you have the primary extension and the permissions. 00:06:09.550 --> 00:06:12.160 align:middle line:90% So all this was predone for you. 00:06:12.160 --> 00:06:15.790 align:middle line:84% Because for site B, we never did any IM&P in section 1. 00:06:15.790 --> 00:06:18.460 align:middle line:90% We only did for HQ site. 00:06:18.460 --> 00:06:23.680 align:middle line:84% And because we are not going to be using the SRV record to log 00:06:23.680 --> 00:06:25.850 align:middle line:84% in automatically without the advanced settings, 00:06:25.850 --> 00:06:30.620 align:middle line:84% I would have to manually go and define the IM&P's address. 00:06:30.620 --> 00:06:32.380 align:middle line:90% So let's first log off. 00:06:32.380 --> 00:06:36.280 align:middle line:84% I need to sign out and reset my Jabber so that it re downloads 00:06:36.280 --> 00:06:38.590 align:middle line:84% the Jabber config file, which will now 00:06:38.590 --> 00:06:42.830 align:middle line:84% have the voice mail and the MailStore settings also. 00:06:42.830 --> 00:06:45.770 align:middle line:90% So let's reset this. 00:06:45.770 --> 00:06:47.390 align:middle line:84% And let's go to Advanced Settings, 00:06:47.390 --> 00:06:51.590 align:middle line:84% specify IM&P and define the IM&P's address, the local IM&P. 00:06:51.590 --> 00:06:54.830 align:middle line:84% Now if I don't do this, what's going to happen? 00:06:54.830 --> 00:06:59.960 align:middle line:84% Site B when I try to log in with steve-rogers@ine.com, 00:06:59.960 --> 00:07:03.620 align:middle line:84% my Jabber is going to look for the SRV record for ine.com 00:07:03.620 --> 00:07:07.310 align:middle line:84% which is _cisco-uds. It's going to look for that, 00:07:07.310 --> 00:07:09.275 align:middle line:90% and it's going to find HQ IM&P. 00:07:09.275 --> 00:07:11.150 align:middle line:84% So obviously, you will not be able to log in. 00:07:11.150 --> 00:07:14.330 align:middle line:84% We don't have an SRV record for site B. 00:07:14.330 --> 00:07:21.590 align:middle line:84% So I'm manually going to add this Cisco IM&P and the FQDN 00:07:21.590 --> 00:07:27.770 align:middle line:84% IM&P of site B, so sb-imp.ine.com, 00:07:27.770 --> 00:07:29.430 align:middle line:90% and let's save this. 00:07:29.430 --> 00:07:35.300 align:middle line:84% Let's now log in with steve-rogers@ine.com 00:07:35.300 --> 00:07:37.550 align:middle line:90% and let's continue. 00:07:37.550 --> 00:07:41.660 align:middle line:90% Define the password, C1c0123! 00:07:41.660 --> 00:07:44.010 align:middle line:90% And let's save this. 00:07:44.010 --> 00:07:48.500 align:middle line:84% I should be able to log in, and I am logged in, and I see-- 00:07:48.500 --> 00:07:50.030 align:middle line:90% let's do OK to this message. 00:07:50.030 --> 00:07:52.430 align:middle line:84% And I see the Voice Mail button now. 00:07:52.430 --> 00:07:54.740 align:middle line:84% So now my basic things have been done. 00:07:54.740 --> 00:07:57.920 align:middle line:84% Now let's go back to the call manager of site B 00:07:57.920 --> 00:08:02.240 align:middle line:84% and define the voice mail port, the voice mail, the line 00:08:02.240 --> 00:08:05.160 align:middle line:84% groups, and the hunt pilot, we'll define all of that. 00:08:05.160 --> 00:08:08.990 align:middle line:84% So first thing what I'm going to do is go to Advanced Features, 00:08:08.990 --> 00:08:12.980 align:middle line:84% go to Voice Mail, and let's define the Message Waiting 00:08:12.980 --> 00:08:14.375 align:middle line:90% indicators. 00:08:14.375 --> 00:08:15.500 align:middle line:90% So let's define that first. 00:08:15.500 --> 00:08:20.040 align:middle line:90% 00:08:20.040 --> 00:08:22.800 align:middle line:90% Let's do Find. 00:08:22.800 --> 00:08:23.490 align:middle line:90% There's nothing. 00:08:23.490 --> 00:08:27.000 align:middle line:90% Let's do Add New for-- 00:08:27.000 --> 00:08:29.580 align:middle line:90% this would be 3228. 00:08:29.580 --> 00:08:30.750 align:middle line:90% This was for-- 00:08:30.750 --> 00:08:33.990 align:middle line:90% I believe it was for on. 00:08:33.990 --> 00:08:35.390 align:middle line:90% So a partition is none. 00:08:35.390 --> 00:08:36.950 align:middle line:90% So my phones have access. 00:08:36.950 --> 00:08:39.049 align:middle line:90% My voice mail port has access. 00:08:39.049 --> 00:08:40.760 align:middle line:84% I'm just going to keep it simple. 00:08:40.760 --> 00:08:42.350 align:middle line:90% Let it be in the none partition. 00:08:42.350 --> 00:08:44.010 align:middle line:84% Normally from a production perspective, 00:08:44.010 --> 00:08:46.100 align:middle line:84% you would want this to go inside a partition. 00:08:46.100 --> 00:08:49.050 align:middle line:84% Again, from the lab exam perspective, keep it simple. 00:08:49.050 --> 00:08:50.390 align:middle line:90% So let's keep it in none. 00:08:50.390 --> 00:08:54.410 align:middle line:84% This would be for on, and let's Save this. 00:08:54.410 --> 00:08:57.710 align:middle line:90% 00:08:57.710 --> 00:09:02.800 align:middle line:90% Let's add one more as 3229. 00:09:02.800 --> 00:09:06.430 align:middle line:90% I believe it was 3229 for off. 00:09:06.430 --> 00:09:08.580 align:middle line:84% And this would be for off, and let's Save this. 00:09:08.580 --> 00:09:11.560 align:middle line:84% So now I have my message waiting indicator also defined. 00:09:11.560 --> 00:09:15.130 align:middle line:84% Let's now go back to Advanced Features, Voice Mail. 00:09:15.130 --> 00:09:18.460 align:middle line:84% The voice mail port I can define it manually, 00:09:18.460 --> 00:09:21.730 align:middle line:84% or I can define it through the Wizard. 00:09:21.730 --> 00:09:23.230 align:middle line:84% So what I'm going to do is I'm going 00:09:23.230 --> 00:09:26.680 align:middle line:84% to use the Cisco Voice Mail Port Wizard, 00:09:26.680 --> 00:09:29.800 align:middle line:90% and let's click on that. 00:09:29.800 --> 00:09:32.860 align:middle line:84% And make sure you keep a note of this name 00:09:32.860 --> 00:09:35.830 align:middle line:84% because this is the name that we would have to give on the Unity 00:09:35.830 --> 00:09:36.670 align:middle line:90% Connection side. 00:09:36.670 --> 00:09:38.170 align:middle line:84% So I'm just going to use the default 00:09:38.170 --> 00:09:40.240 align:middle line:90% name, which is CiscoUM1. 00:09:40.240 --> 00:09:42.850 align:middle line:90% Let's do next. 00:09:42.850 --> 00:09:44.060 align:middle line:90% How many ports do we need? 00:09:44.060 --> 00:09:46.400 align:middle line:84% As per the question, we only need to create one port. 00:09:46.400 --> 00:09:48.512 align:middle line:90% So let's choose one and do Next. 00:09:48.512 --> 00:09:49.970 align:middle line:84% What's going to be the port number? 00:09:49.970 --> 00:09:52.470 align:middle line:84% Now the question does not really say what port number should 00:09:52.470 --> 00:09:53.000 align:middle line:90% we use. 00:09:53.000 --> 00:09:54.430 align:middle line:84% So I'm just going to use anything 00:09:54.430 --> 00:09:56.470 align:middle line:90% which is from the 3XXX range. 00:09:56.470 --> 00:09:59.200 align:middle line:90% Let's just give 3221. 00:09:59.200 --> 00:10:02.590 align:middle line:84% Device pool is going to be default. Calling search space, 00:10:02.590 --> 00:10:05.800 align:middle line:90% again, I'm keeping it as none. 00:10:05.800 --> 00:10:10.480 align:middle line:84% And location is going to be hub none. 00:10:10.480 --> 00:10:14.020 align:middle line:84% Device security profile is going to be non secure voice mail 00:10:14.020 --> 00:10:18.350 align:middle line:90% port, and let's do Next. 00:10:18.350 --> 00:10:21.830 align:middle line:90% The beginning-- let's go back. 00:10:21.830 --> 00:10:25.062 align:middle line:90% And this was the description. 00:10:25.062 --> 00:10:30.150 align:middle line:84% So let's name this as voice mail, and let's do Next. 00:10:30.150 --> 00:10:34.170 align:middle line:84% The beginning directory number is going to be 3221. 00:10:34.170 --> 00:10:36.790 align:middle line:90% That's my port. 00:10:36.790 --> 00:10:39.490 align:middle line:84% Partition, none, calling search space, keep it simple. 00:10:39.490 --> 00:10:43.330 align:middle line:90% And let's do Next. 00:10:43.330 --> 00:10:44.888 align:middle line:90% Do we want to add line groups? 00:10:44.888 --> 00:10:46.680 align:middle line:84% So if you want, you can add the line groups 00:10:46.680 --> 00:10:48.610 align:middle line:84% from here or from The Wizard itself, 00:10:48.610 --> 00:10:52.620 align:middle line:84% or you could go and add it from here by going and creating 00:10:52.620 --> 00:10:53.380 align:middle line:90% a line group. 00:10:53.380 --> 00:10:54.642 align:middle line:90% So it's really up to you. 00:10:54.642 --> 00:10:56.100 align:middle line:84% I'm just going to add it from here. 00:10:56.100 --> 00:10:59.400 align:middle line:84% Let's say add directory numbers to the line group. 00:10:59.400 --> 00:11:02.180 align:middle line:90% Say Next. 00:11:02.180 --> 00:11:03.530 align:middle line:90% And let's give a name. 00:11:03.530 --> 00:11:04.670 align:middle line:90% This name is irrelevant. 00:11:04.670 --> 00:11:06.120 align:middle line:90% You can give whatever you want. 00:11:06.120 --> 00:11:08.000 align:middle line:90% It was the Wizard. 00:11:08.000 --> 00:11:10.488 align:middle line:84% The first name that we gave here if you go back here-- 00:11:10.488 --> 00:11:11.780 align:middle line:90% let me, in fact, show you that. 00:11:11.780 --> 00:11:21.220 align:middle line:84% I'll just give this as line group site B and do Next. 00:11:21.220 --> 00:11:22.530 align:middle line:90% And let's do Finish. 00:11:22.530 --> 00:11:26.650 align:middle line:84% So if you see this name here, which was the voice mail server 00:11:26.650 --> 00:11:28.950 align:middle line:90% name, this name is important. 00:11:28.950 --> 00:11:32.110 align:middle line:84% This is the name that you need to remember or make 00:11:32.110 --> 00:11:34.600 align:middle line:84% a note of here because that's the name that we would need 00:11:34.600 --> 00:11:36.250 align:middle line:90% to give under Unity Connection. 00:11:36.250 --> 00:11:38.950 align:middle line:84% But the line group name can really be anything. 00:11:38.950 --> 00:11:39.640 align:middle line:90% Let's do Finish. 00:11:39.640 --> 00:11:44.530 align:middle line:90% 00:11:44.530 --> 00:11:46.270 align:middle line:90% And let's scroll. 00:11:46.270 --> 00:11:48.560 align:middle line:84% Let's go back to the Voice Mail Port. 00:11:48.560 --> 00:11:51.820 align:middle line:84% Now if I actually go back to Advanced Features, Voice Mail 00:11:51.820 --> 00:11:54.790 align:middle line:84% Ports, you would see one single port 00:11:54.790 --> 00:12:00.050 align:middle line:84% has been created, which would be 3221, which you can see here. 00:12:00.050 --> 00:12:04.360 align:middle line:84% So 3221 is the extension for the port. 00:12:04.360 --> 00:12:09.010 align:middle line:84% And if you look at the name, we gave the name as the server 00:12:09.010 --> 00:12:12.610 align:middle line:84% name as CiscoUM1, it automatically 00:12:12.610 --> 00:12:16.420 align:middle line:84% adds a suffix, which is VI Virtual Interface 1 to it. 00:12:16.420 --> 00:12:18.130 align:middle line:84% Let's say if you had three ports, 00:12:18.130 --> 00:12:22.930 align:middle line:84% you would see CiscoUM1-VI1, VI2, and VI3. 00:12:22.930 --> 00:12:25.690 align:middle line:84% So it create-- automatically adds that suffix. 00:12:25.690 --> 00:12:31.300 align:middle line:84% Make sure you again, remember what your full name is, and-- 00:12:31.300 --> 00:12:33.655 align:middle line:84% because we need to add this in your interconnection. 00:12:33.655 --> 00:12:38.320 align:middle line:84% Next thing that I would do is go back here to Voice Mail Pilot 00:12:38.320 --> 00:12:40.810 align:middle line:84% and define the voice mail pilot number, 00:12:40.810 --> 00:12:42.608 align:middle line:84% because the voice mail pilot needs to get 00:12:42.608 --> 00:12:43.900 align:middle line:90% attached to voice mail profile. 00:12:43.900 --> 00:12:46.120 align:middle line:84% And voice mail profile goes to the phone. 00:12:46.120 --> 00:12:50.305 align:middle line:84% So let's go and do a Find and go to the default one. 00:12:50.305 --> 00:12:55.820 align:middle line:90% 00:12:55.820 --> 00:13:00.130 align:middle line:84% And here we will give the pilot number, which is 3220. 00:13:00.130 --> 00:13:02.530 align:middle line:84% Make sure you enable this checkbox which says make this 00:13:02.530 --> 00:13:04.360 align:middle line:90% the default voice mail pilot. 00:13:04.360 --> 00:13:06.960 align:middle line:90% Let's Save this. 00:13:06.960 --> 00:13:10.190 align:middle line:84% Let's go back to Advanced Features, Voice Mail Profile 00:13:10.190 --> 00:13:15.080 align:middle line:84% and ensure the profile has the pilot number. 00:13:15.080 --> 00:13:22.610 align:middle line:84% Go back to default. And ensure you have 3220 inside that. 00:13:22.610 --> 00:13:25.100 align:middle line:84% Next thing we would go to our phone, 00:13:25.100 --> 00:13:31.120 align:middle line:84% to the line of Steve Rogers, says to Find. 00:13:31.120 --> 00:13:40.970 align:middle line:84% Go under CSFROGERS, go to a line 3003 and scroll down. 00:13:40.970 --> 00:13:43.220 align:middle line:84% Make sure you select the voice mail profile, which 00:13:43.220 --> 00:13:45.100 align:middle line:90% is the default one. 00:13:45.100 --> 00:13:50.950 align:middle line:84% Then scroll down to call forward busy, send to voicemail; 00:13:50.950 --> 00:13:54.640 align:middle line:84% call forward no answer, sent to voicemail; 00:13:54.640 --> 00:13:57.700 align:middle line:84% call forward no unregistered, send to voicemail; 00:13:57.700 --> 00:14:00.880 align:middle line:84% no answering duration, 20 seconds, 00:14:00.880 --> 00:14:05.380 align:middle line:90% and busy triggers set to 1. 00:14:05.380 --> 00:14:13.865 align:middle line:84% Let's Save this, and let's Apply this. 00:14:13.865 --> 00:14:20.630 align:middle line:90% 00:14:20.630 --> 00:14:26.150 align:middle line:84% Next thing I would go to my Route/Hunt, go to Line Group. 00:14:26.150 --> 00:14:29.540 align:middle line:84% If you see the line group that we created through the Wizard, 00:14:29.540 --> 00:14:33.950 align:middle line:84% you would see it here, the line group site B. Click on that 00:14:33.950 --> 00:14:39.120 align:middle line:84% and ensure that you have the voice mail port inside that. 00:14:39.120 --> 00:14:40.910 align:middle line:90% So we have 3221. 00:14:40.910 --> 00:14:46.250 align:middle line:84% Make sure that is available to use when you go to voice mail. 00:14:46.250 --> 00:14:48.520 align:middle line:90% Let's Save. 00:14:48.520 --> 00:14:51.850 align:middle line:84% Now let's put the line group inside a hunt pilot. 00:14:51.850 --> 00:14:56.290 align:middle line:84% So let's go and create a hunt list. 00:14:56.290 --> 00:14:57.450 align:middle line:90% There is no handlers. 00:14:57.450 --> 00:14:59.650 align:middle line:84% We did not create the handlers through our Wizard. 00:14:59.650 --> 00:15:01.210 align:middle line:90% So we have to create one. 00:15:01.210 --> 00:15:05.710 align:middle line:84% Let's do Add New, and let's just give this name 00:15:05.710 --> 00:15:10.090 align:middle line:90% as hunt list site B voice mail. 00:15:10.090 --> 00:15:14.170 align:middle line:84% And this would contain the default call manager group. 00:15:14.170 --> 00:15:16.150 align:middle line:90% And let's enable this hunt list. 00:15:16.150 --> 00:15:18.280 align:middle line:84% And at the same time, this is for voice mail, 00:15:18.280 --> 00:15:20.440 align:middle line:90% so do not forget this checkbox. 00:15:20.440 --> 00:15:24.190 align:middle line:84% So enable this voicemail checkbox, and let's Save this. 00:15:24.190 --> 00:15:27.260 align:middle line:90% 00:15:27.260 --> 00:15:32.190 align:middle line:84% Now here inside this hunt list, we would add our line group. 00:15:32.190 --> 00:15:36.170 align:middle line:84% So let's add the line group which we created 00:15:36.170 --> 00:15:41.345 align:middle line:90% through the Wizard and say OK. 00:15:41.345 --> 00:15:44.090 align:middle line:90% 00:15:44.090 --> 00:15:46.670 align:middle line:90% And finally, Save. 00:15:46.670 --> 00:15:49.940 align:middle line:84% The last thing that we need to do on the call manager side 00:15:49.940 --> 00:15:52.440 align:middle line:90% is create a hunt pilot. 00:15:52.440 --> 00:15:58.060 align:middle line:84% So let's go to Call Routing, create a Hunt Pilot. 00:15:58.060 --> 00:16:03.220 align:middle line:84% Let's do Add New which would be 3220, 00:16:03.220 --> 00:16:08.875 align:middle line:84% which is my hunt pilot, the primary extension or the voice 00:16:08.875 --> 00:16:10.950 align:middle line:90% mail number. 00:16:10.950 --> 00:16:13.630 align:middle line:84% So 3220, again, this can be none partition, 00:16:13.630 --> 00:16:16.140 align:middle line:84% So my phones have access to that. 00:16:16.140 --> 00:16:18.180 align:middle line:84% This calls for the hunt list, which 00:16:18.180 --> 00:16:21.220 align:middle line:90% is site B VM that we created. 00:16:21.220 --> 00:16:24.030 align:middle line:90% Let's remove the urgent-- 00:16:24.030 --> 00:16:25.680 align:middle line:84% let's remove the outside dial tone 00:16:25.680 --> 00:16:28.050 align:middle line:84% and provide urgent priority if you want. 00:16:28.050 --> 00:16:29.440 align:middle line:90% And let's Save this. 00:16:29.440 --> 00:16:32.580 align:middle line:84% So what we've done till now, what we've done 00:16:32.580 --> 00:16:36.690 align:middle line:84% is that we made a hunt pilot which points to the hunt list. 00:16:36.690 --> 00:16:39.630 align:middle line:84% Hunt list contains the line group. 00:16:39.630 --> 00:16:43.050 align:middle line:84% Line group contains the port 3221. 00:16:43.050 --> 00:16:48.090 align:middle line:84% And the end user's line contains the voice mail profile 00:16:48.090 --> 00:16:51.690 align:middle line:84% which contains the voice mail pilot number 3220. 00:16:51.690 --> 00:16:57.090 align:middle line:84% So when the phone dials 3220, it would hit the hunt pilot. 00:16:57.090 --> 00:17:00.450 align:middle line:84% Hunt pilot would go to the line-- to the hunt list. 00:17:00.450 --> 00:17:03.390 align:middle line:84% The hunt list would go to the line group. 00:17:03.390 --> 00:17:06.599 align:middle line:84% Line group contains the port number 3221. 00:17:06.599 --> 00:17:09.839 align:middle line:84% And now it should go to my HQ Unity Connection. 00:17:09.839 --> 00:17:13.089 align:middle line:84% However, I still need to integrate the HQ Unity 00:17:13.089 --> 00:17:15.329 align:middle line:90% Connection with my call manager. 00:17:15.329 --> 00:17:18.332 align:middle line:84% So now I have to configure my HQ Unity Connection. 00:17:18.332 --> 00:17:19.874 align:middle line:84% So let's go to Unity Connection side. 00:17:19.874 --> 00:17:26.310 align:middle line:90% 00:17:26.310 --> 00:17:30.580 align:middle line:84% And I would go down to the Phone System. 00:17:30.580 --> 00:17:34.030 align:middle line:84% I have one phone system from the earlier video which 00:17:34.030 --> 00:17:35.860 align:middle line:90% we had done SIP integration. 00:17:35.860 --> 00:17:38.600 align:middle line:90% I will add a new one. 00:17:38.600 --> 00:17:41.305 align:middle line:84% Let's name this as site B and save. 00:17:41.305 --> 00:17:43.980 align:middle line:90% 00:17:43.980 --> 00:17:46.500 align:middle line:84% And do I need anything else here? 00:17:46.500 --> 00:17:47.490 align:middle line:90% No. 00:17:47.490 --> 00:17:49.440 align:middle line:90% Let's go to Edit. 00:17:49.440 --> 00:17:50.970 align:middle line:90% Do I need AXL servers? 00:17:50.970 --> 00:17:54.150 align:middle line:84% If I'm doing an import of the users, then yes. 00:17:54.150 --> 00:17:56.850 align:middle line:84% If I'm not importing, I'm manually adding the users, 00:17:56.850 --> 00:17:59.055 align:middle line:84% then no, I don't need to define the AXL servers. 00:17:59.055 --> 00:18:00.930 align:middle line:84% Now, my question does not really say anything 00:18:00.930 --> 00:18:02.310 align:middle line:90% about import users. 00:18:02.310 --> 00:18:04.440 align:middle line:84% In the earlier video, in the earlier lab, 00:18:04.440 --> 00:18:06.130 align:middle line:90% we had to import the user. 00:18:06.130 --> 00:18:09.390 align:middle line:84% So for HQ site, when we had done the SIP integration, 00:18:09.390 --> 00:18:11.160 align:middle line:90% we had imported the users. 00:18:11.160 --> 00:18:12.600 align:middle line:84% For site B, it doesn't really say. 00:18:12.600 --> 00:18:13.690 align:middle line:90% So it's really up to you. 00:18:13.690 --> 00:18:15.540 align:middle line:84% You can import if you want, or if you 00:18:15.540 --> 00:18:18.220 align:middle line:84% want to define it manually, you can define it manually. 00:18:18.220 --> 00:18:19.840 align:middle line:90% So I will do it manually. 00:18:19.840 --> 00:18:21.870 align:middle line:84% So I would not define the AXL servers. 00:18:21.870 --> 00:18:28.260 align:middle line:84% Let's go to Port Group now and add a new port group. 00:18:28.260 --> 00:18:30.480 align:middle line:84% This would be phone system site B. This 00:18:30.480 --> 00:18:32.100 align:middle line:90% would be skinny integration. 00:18:32.100 --> 00:18:34.020 align:middle line:84% Display name is, here is where we 00:18:34.020 --> 00:18:38.460 align:middle line:84% define that name that we had defined on the call manager 00:18:38.460 --> 00:18:38.970 align:middle line:90% side. 00:18:38.970 --> 00:18:43.680 align:middle line:84% If you remember the server name what we had given, CiscoUM1. 00:18:43.680 --> 00:18:46.710 align:middle line:84% And the suffix which was added was VI. 00:18:46.710 --> 00:18:48.460 align:middle line:90% So we need to define this here. 00:18:48.460 --> 00:18:55.494 align:middle line:84% So CiscoUM-1, I believe it was CiscoUM1-VI. 00:18:55.494 --> 00:18:58.812 align:middle line:90% 00:18:58.812 --> 00:19:03.585 align:middle line:84% And in fact, this should be here. 00:19:03.585 --> 00:19:09.740 align:middle line:90% 00:19:09.740 --> 00:19:17.090 align:middle line:84% And the MWI extension was 3228 for on and 3229 for off. 00:19:17.090 --> 00:19:19.610 align:middle line:84% And the IP address would be IP address of your call manager, 00:19:19.610 --> 00:19:21.280 align:middle line:90% which is sb-cucm.ine.com. 00:19:21.280 --> 00:19:24.020 align:middle line:90% 00:19:24.020 --> 00:19:24.988 align:middle line:90% Let's Save this. 00:19:24.988 --> 00:19:26.780 align:middle line:84% Again, this display name could be anything, 00:19:26.780 --> 00:19:28.550 align:middle line:84% let's say, site B. It doesn't matter. 00:19:28.550 --> 00:19:31.730 align:middle line:84% The display name prefix should be the same name 00:19:31.730 --> 00:19:33.590 align:middle line:90% that we gave using the Wizard. 00:19:33.590 --> 00:19:36.560 align:middle line:90% So CiscoUM1 is what we gave. 00:19:36.560 --> 00:19:40.710 align:middle line:84% It adds the suffix of VI, so we need to define that also here. 00:19:40.710 --> 00:19:41.510 align:middle line:90% Let's Save this. 00:19:41.510 --> 00:19:44.640 align:middle line:90% 00:19:44.640 --> 00:19:49.190 align:middle line:84% Then we would go to Edit, go to Codec Advertising. 00:19:49.190 --> 00:19:51.260 align:middle line:84% Again, we don't want G.729 because we 00:19:51.260 --> 00:19:52.550 align:middle line:90% don't have transcoders. 00:19:52.550 --> 00:20:00.070 align:middle line:84% So I'm going to remove this, and let's Save this. 00:20:00.070 --> 00:20:06.200 align:middle line:84% And then let's go to Ports and add a single port. 00:20:06.200 --> 00:20:07.720 align:middle line:84% So that's going to be-- the phone 00:20:07.720 --> 00:20:13.270 align:middle line:84% system is going to be site B. And the server is the HQ 00:20:13.270 --> 00:20:15.970 align:middle line:84% Utility Connection, and we want one port. 00:20:15.970 --> 00:20:16.825 align:middle line:90% Let's Save that. 00:20:16.825 --> 00:20:19.840 align:middle line:90% 00:20:19.840 --> 00:20:21.420 align:middle line:84% Let's now go back to the Port Group 00:20:21.420 --> 00:20:23.670 align:middle line:84% just to see if we need to reset our ports. 00:20:23.670 --> 00:20:28.210 align:middle line:84% Let's go back to site B. And it says reset not required. 00:20:28.210 --> 00:20:29.470 align:middle line:90% So we should be OK. 00:20:29.470 --> 00:20:36.120 align:middle line:90% Let's now go back to Users. 00:20:36.120 --> 00:20:38.120 align:middle line:90% And now I would not import. 00:20:38.120 --> 00:20:41.000 align:middle line:90% I would add a new user. 00:20:41.000 --> 00:20:51.130 align:middle line:84% The name is going to be Steve Rogers, so Steve Rogers. 00:20:51.130 --> 00:20:53.440 align:middle line:90% First name is Steve. 00:20:53.440 --> 00:20:56.170 align:middle line:90% Last name is Rogers. 00:20:56.170 --> 00:21:05.100 align:middle line:84% And extension was 3003, and let's-- 00:21:05.100 --> 00:21:09.630 align:middle line:84% the user type is we want him with mailbox. 00:21:09.630 --> 00:21:11.810 align:middle line:84% And based on the template is going 00:21:11.810 --> 00:21:13.060 align:middle line:90% to be the voice mail template. 00:21:13.060 --> 00:21:16.080 align:middle line:84% Now, this is a template that we had used earlier for HQ site. 00:21:16.080 --> 00:21:20.190 align:middle line:84% If you remember, it had the correct PIN number, 12345, 00:21:20.190 --> 00:21:24.390 align:middle line:84% and had the correct password, which was C1sc0123! 00:21:24.390 --> 00:21:28.155 align:middle line:84% So we can use the same voice mail template and Save this. 00:21:28.155 --> 00:21:35.050 align:middle line:90% 00:21:35.050 --> 00:21:36.360 align:middle line:90% So user is created. 00:21:36.360 --> 00:21:42.740 align:middle line:84% Let's scroll down and ensure we have the right phone system. 00:21:42.740 --> 00:21:47.670 align:middle line:84% Phone system is going to be site B for this user. 00:21:47.670 --> 00:21:51.830 align:middle line:84% And ensure you uncheck set for self-enrollment. 00:21:51.830 --> 00:21:53.850 align:middle line:90% Make sure this is unchecked. 00:21:53.850 --> 00:21:56.025 align:middle line:84% And make sure you select the right phone system. 00:21:56.025 --> 00:21:58.840 align:middle line:90% 00:21:58.840 --> 00:22:01.960 align:middle line:90% And let's Save this again. 00:22:01.960 --> 00:22:05.380 align:middle line:84% So I believe our integration is done. 00:22:05.380 --> 00:22:10.350 align:middle line:84% If I look back at my call manager 00:22:10.350 --> 00:22:19.480 align:middle line:84% and go to Advanced Settings, Voice Mail Ports, and see here, 00:22:19.480 --> 00:22:23.570 align:middle line:84% this port is now registered, which you can see here. 00:22:23.570 --> 00:22:25.010 align:middle line:84% And if you look at the IP address, 00:22:25.010 --> 00:22:27.670 align:middle line:84% this is the IP address of a Unity Connection, HQ Unity 00:22:27.670 --> 00:22:28.450 align:middle line:90% Connection. 00:22:28.450 --> 00:22:31.930 align:middle line:84% So it is registered with that Unity Connection. 00:22:31.930 --> 00:22:33.290 align:middle line:90% So integration is done. 00:22:33.290 --> 00:22:34.900 align:middle line:90% We should be able to test this. 00:22:34.900 --> 00:22:46.390 align:middle line:84% Let's go to site B and go to Jabber, which is here. 00:22:46.390 --> 00:22:50.380 align:middle line:90% And let's call 3220. 00:22:50.380 --> 00:22:52.075 align:middle line:84% We should be able to call this number. 00:22:52.075 --> 00:22:59.230 align:middle line:90% 00:22:59.230 --> 00:23:01.720 align:middle line:84% And let's do Control-Shift-S just 00:23:01.720 --> 00:23:04.240 align:middle line:84% to see if we're able to make that call. 00:23:04.240 --> 00:23:07.240 align:middle line:90% 00:23:07.240 --> 00:23:09.760 align:middle line:84% It seems like we're not able to make that call. 00:23:09.760 --> 00:23:13.090 align:middle line:90% Let's wait and try from-- 00:23:13.090 --> 00:23:18.790 align:middle line:90% let's also try from our PSTN. 00:23:18.790 --> 00:23:20.330 align:middle line:90% So let's go to-- 00:23:20.330 --> 00:23:23.380 align:middle line:90% 00:23:23.380 --> 00:23:27.830 align:middle line:84% let's go to-- let's do one thing. 00:23:27.830 --> 00:23:31.030 align:middle line:90% Let's go to here, go to R1. 00:23:31.030 --> 00:23:33.550 align:middle line:84% We'll do a debug CCSIP messages, because 00:23:33.550 --> 00:23:36.670 align:middle line:84% from when I call from the PSTN, PSTN will hit the CUBE, 00:23:36.670 --> 00:23:39.910 align:middle line:84% CUBE would send to SME, SME would send the site B, 00:23:39.910 --> 00:23:45.260 align:middle line:84% site B would redirect it to the voice mail which is on HQ site. 00:23:45.260 --> 00:23:49.480 align:middle line:90% So let's go and do a debug here. 00:23:49.480 --> 00:23:52.990 align:middle line:90% Debug ccsip messages. 00:23:52.990 --> 00:23:57.130 align:middle line:84% And let's go to Jabber3, which is my PSTN. 00:23:57.130 --> 00:24:01.750 align:middle line:90% 00:24:01.750 --> 00:24:12.610 align:middle line:84% And let's dial from line 219723033220. 00:24:12.610 --> 00:24:15.880 align:middle line:90% Let's dial this. 00:24:15.880 --> 00:24:21.070 align:middle line:84% It should redirect to the voice mail. 00:24:21.070 --> 00:24:24.570 align:middle line:90% Let's see what happens here. 00:24:24.570 --> 00:24:27.550 align:middle line:90% I see a 404 not found. 00:24:27.550 --> 00:24:32.620 align:middle line:84% So it says that there's no matching outgoing dial peer. 00:24:32.620 --> 00:24:35.790 align:middle line:90% So am I able to call site B? 00:24:35.790 --> 00:24:39.010 align:middle line:90% Let's check that also. 00:24:39.010 --> 00:24:41.260 align:middle line:90% Let's go back Jabber3. 00:24:41.260 --> 00:24:47.290 align:middle line:84% Let's canceled this, and let's dial 19723033003, 00:24:47.290 --> 00:24:49.580 align:middle line:90% which is Steve Rogers. 00:24:49.580 --> 00:24:50.990 align:middle line:90% And let's look at Steve Rogers. 00:24:50.990 --> 00:24:54.380 align:middle line:84% He gets the call, and in about 20 seconds, 00:24:54.380 --> 00:24:57.140 align:middle line:84% it should redirect to the voice mail, 00:24:57.140 --> 00:25:00.720 align:middle line:90% and that call should work. 00:25:00.720 --> 00:25:02.220 align:middle line:84% And obviously, if that doesn't work, 00:25:02.220 --> 00:25:06.570 align:middle line:84% then we have to troubleshoot why it is not working. 00:25:06.570 --> 00:25:11.440 align:middle line:84% So in about a few seconds more, it should get redirected. 00:25:11.440 --> 00:25:15.560 align:middle line:84% So right now, it's still calling Steve Rogers. 00:25:15.560 --> 00:25:17.630 align:middle line:90% It got redirected. 00:25:17.630 --> 00:25:19.190 align:middle line:90% Let's see to where. 00:25:19.190 --> 00:25:26.090 align:middle line:90% 00:25:26.090 --> 00:25:28.930 align:middle line:84% So I still get a 404 not found, which 00:25:28.930 --> 00:25:30.180 align:middle line:90% means there's something wrong. 00:25:30.180 --> 00:25:39.080 align:middle line:84% Let's go back to our Unity Connection just to see R-- 00:25:39.080 --> 00:25:50.140 align:middle line:84% let's go to-- what are the options we have here? 00:25:50.140 --> 00:25:55.240 align:middle line:90% 00:25:55.240 --> 00:25:57.225 align:middle line:84% Let's go to a cluster just to see my name. 00:25:57.225 --> 00:25:59.820 align:middle line:90% 00:25:59.820 --> 00:26:01.940 align:middle line:90% Let's do Find. 00:26:01.940 --> 00:26:04.670 align:middle line:90% So I see that my name is hq-cuc. 00:26:04.670 --> 00:26:07.780 align:middle line:90% Let's go inside this. 00:26:07.780 --> 00:26:10.735 align:middle line:84% I believe this is not resolvable because my name-- 00:26:10.735 --> 00:26:13.980 align:middle line:90% 00:26:13.980 --> 00:26:14.480 align:middle line:90% hq-cuc. 00:26:14.480 --> 00:26:19.340 align:middle line:90% 00:26:19.340 --> 00:26:23.450 align:middle line:84% Let's try giving .ine.com and Save. 00:26:23.450 --> 00:26:28.550 align:middle line:90% 00:26:28.550 --> 00:26:30.050 align:middle line:84% I'm just changing the server name 00:26:30.050 --> 00:26:32.195 align:middle line:84% to the fully qualified domain name. 00:26:32.195 --> 00:26:36.320 align:middle line:90% 00:26:36.320 --> 00:26:57.570 align:middle line:84% Let's go back and try making the call to 3220. 00:26:57.570 --> 00:26:59.440 align:middle line:84% So it seems like it's still not working. 00:26:59.440 --> 00:27:01.800 align:middle line:90% Let's do un all. 00:27:01.800 --> 00:27:03.540 align:middle line:90% Go back. 00:27:03.540 --> 00:27:07.680 align:middle line:84% Let's cancel this and see what the issue is. 00:27:07.680 --> 00:27:08.780 align:middle line:90% Let's go back to-- 00:27:08.780 --> 00:27:11.320 align:middle line:90% 00:27:11.320 --> 00:27:16.970 align:middle line:90% let's change this back, Save. 00:27:16.970 --> 00:27:32.860 align:middle line:90% 00:27:32.860 --> 00:27:36.070 align:middle line:84% And let's go back to our call manager. 00:27:36.070 --> 00:27:37.870 align:middle line:90% So this seems registered. 00:27:37.870 --> 00:27:42.680 align:middle line:90% 00:27:42.680 --> 00:27:45.665 align:middle line:90% My phones have access to-- 00:27:45.665 --> 00:27:48.200 align:middle line:84% let me go back to my phones and reset my phone. 00:27:48.200 --> 00:28:02.030 align:middle line:90% 00:28:02.030 --> 00:28:04.730 align:middle line:90% And let's go back here. 00:28:04.730 --> 00:28:21.800 align:middle line:90% The phone has reset, 3220. 00:28:21.800 --> 00:28:26.240 align:middle line:84% So it looks like it's not really working. 00:28:26.240 --> 00:28:30.860 align:middle line:84% What I'm going to do is we will try and troubleshoot this 00:28:30.860 --> 00:28:33.120 align:middle line:90% because it should have worked. 00:28:33.120 --> 00:28:35.030 align:middle line:84% We can do some traces to actually see 00:28:35.030 --> 00:28:36.830 align:middle line:84% what the problem is, but the first thing 00:28:36.830 --> 00:28:39.500 align:middle line:84% that I would like to do is I would 00:28:39.500 --> 00:28:42.690 align:middle line:90% like to reset my voice ports. 00:28:42.690 --> 00:28:46.760 align:middle line:84% So I'm going to go back to Voice Mail, Voice Mail Ports. 00:28:46.760 --> 00:28:48.890 align:middle line:84% Even though it shows it's registered, 00:28:48.890 --> 00:28:51.230 align:middle line:84% I would still like to go and reset before I actually 00:28:51.230 --> 00:28:52.730 align:middle line:84% take the traces because traces takes 00:28:52.730 --> 00:28:54.810 align:middle line:90% a lot of time in the lab exam. 00:28:54.810 --> 00:28:58.970 align:middle line:84% So try and do a few things, like quick things 00:28:58.970 --> 00:29:02.130 align:middle line:90% that may make it work. 00:29:02.130 --> 00:29:04.700 align:middle line:84% So for example, I would just go, even though it's registered, 00:29:04.700 --> 00:29:08.900 align:middle line:84% I would just go and reset my voice mail ports. 00:29:08.900 --> 00:29:11.320 align:middle line:90% Let's reset this. 00:29:11.320 --> 00:29:16.750 align:middle line:90% And let's try again. 00:29:16.750 --> 00:29:26.080 align:middle line:84% I want to go back to Jabber2 and do 3220. 00:29:26.080 --> 00:29:28.810 align:middle line:84% It still doesn't work because this time should actually 00:29:28.810 --> 00:29:29.500 align:middle line:90% start. 00:29:29.500 --> 00:29:30.890 align:middle line:90% So it's still not working. 00:29:30.890 --> 00:29:34.273 align:middle line:84% So we know that it's not working. 00:29:34.273 --> 00:29:35.690 align:middle line:84% So with the reset, it didn't work. 00:29:35.690 --> 00:29:38.910 align:middle line:84% Let me try one more time from PSTN. 00:29:38.910 --> 00:29:44.950 align:middle line:84% Let's try calling the 19723033220, 00:29:44.950 --> 00:29:49.030 align:middle line:84% and let's see if it goes to the voice mail. 00:29:49.030 --> 00:29:51.920 align:middle line:90% 00:29:51.920 --> 00:29:56.720 align:middle line:84% So I believe it's not connecting to the voice mail. 00:29:56.720 --> 00:30:00.080 align:middle line:84% In fact, it did connect, but this time hasn't really 00:30:00.080 --> 00:30:02.330 align:middle line:84% started, which basically means that it must be getting 00:30:02.330 --> 00:30:04.550 align:middle line:90% a reordered tone or something. 00:30:04.550 --> 00:30:06.060 align:middle line:90% We can't really hear that. 00:30:06.060 --> 00:30:07.610 align:middle line:90% So let's go back. 00:30:07.610 --> 00:30:12.410 align:middle line:84% I'll check one more thing before I take a trace. 00:30:12.410 --> 00:30:17.690 align:middle line:84% I'm going to go back to my Call Routing 00:30:17.690 --> 00:30:22.290 align:middle line:84% and look at my hunt pilot number if it is the right one. 00:30:22.290 --> 00:30:24.710 align:middle line:90% Maybe I didn't fat finger it. 00:30:24.710 --> 00:30:26.750 align:middle line:90% It is 3220. 00:30:26.750 --> 00:30:33.490 align:middle line:90% Let's also go to my hunt list. 00:30:33.490 --> 00:30:38.190 align:middle line:84% Let's just see if the line group is attached to the hunt list. 00:30:38.190 --> 00:30:39.440 align:middle line:90% Let's see. 00:30:39.440 --> 00:30:41.400 align:middle line:90% It shows registered. 00:30:41.400 --> 00:30:45.110 align:middle line:84% So I do have the line group inside that. 00:30:45.110 --> 00:30:47.630 align:middle line:90% Let's check the line group. 00:30:47.630 --> 00:30:48.995 align:middle line:90% Line group should have the port. 00:30:48.995 --> 00:30:51.410 align:middle line:90% 00:30:51.410 --> 00:30:52.160 align:middle line:90% Oh, you know what? 00:30:52.160 --> 00:30:53.705 align:middle line:90% That's the problem. 00:30:53.705 --> 00:30:58.160 align:middle line:84% The 3221 port is not added to the line group. 00:30:58.160 --> 00:31:00.050 align:middle line:90% So that's probably our problem. 00:31:00.050 --> 00:31:03.965 align:middle line:84% That's why the voice mail is not working. 00:31:03.965 --> 00:31:06.560 align:middle line:84% I thought I did that, but I'm not really sure. 00:31:06.560 --> 00:31:09.020 align:middle line:84% Maybe I didn't click on the Add to Line Group. 00:31:09.020 --> 00:31:13.740 align:middle line:84% Let's in fact do that and Save it. 00:31:13.740 --> 00:31:15.710 align:middle line:84% And now let's go back to Jabber2. 00:31:15.710 --> 00:31:19.621 align:middle line:84% And from Steve Rogers, I will dial 3220. 00:31:19.621 --> 00:31:24.110 align:middle line:90% It should connect to voicemail. 00:31:24.110 --> 00:31:24.950 align:middle line:90% Oh, in fact, it did. 00:31:24.950 --> 00:31:25.490 align:middle line:90% Can you see this? 00:31:25.490 --> 00:31:26.430 align:middle line:90% The time has started. 00:31:26.430 --> 00:31:28.370 align:middle line:84% If I do a Control-Shift-S, I should 00:31:28.370 --> 00:31:31.710 align:middle line:84% see G.711, which means my voicemail is working. 00:31:31.710 --> 00:31:37.700 align:middle line:84% I should be able to check my voicemail by dialing 12345#. 00:31:37.700 --> 00:31:40.430 align:middle line:90% It should go to my voice mail. 00:31:40.430 --> 00:31:42.260 align:middle line:90% So let's end this call. 00:31:42.260 --> 00:31:48.290 align:middle line:84% Let's go to PSTN and make the call again to Steve Rogers. 00:31:48.290 --> 00:31:52.550 align:middle line:84% And I will wait for 20 seconds, and it should redirect it 00:31:52.550 --> 00:31:56.210 align:middle line:90% to the voice mail. 00:31:56.210 --> 00:31:57.350 align:middle line:90% Let's go and check. 00:31:57.350 --> 00:32:00.170 align:middle line:90% 00:32:00.170 --> 00:32:01.820 align:middle line:90% Steve Rogers. 00:32:01.820 --> 00:32:05.640 align:middle line:90% Let's call 3003. 00:32:05.640 --> 00:32:07.163 align:middle line:90% So it went to Steve Rogers. 00:32:07.163 --> 00:32:09.330 align:middle line:84% Steve Rogers is not going to answer that call, which 00:32:09.330 --> 00:32:11.010 align:middle line:84% basically means that in 20 seconds, 00:32:11.010 --> 00:32:13.830 align:middle line:84% it should get redirected to the voice mail, 00:32:13.830 --> 00:32:16.720 align:middle line:84% and I should be able to leave a voice mail. 00:32:16.720 --> 00:32:18.430 align:middle line:84% Now, again, there's no microphone. 00:32:18.430 --> 00:32:21.540 align:middle line:84% So will I be able to leave a voice mail? 00:32:21.540 --> 00:32:26.400 align:middle line:84% No, but if you look at the PSTN or any other calls, 00:32:26.400 --> 00:32:29.170 align:middle line:84% it has gone to the voice mail, which you can see here. 00:32:29.170 --> 00:32:33.300 align:middle line:84% And if you look at the sound card here, there is-- 00:32:33.300 --> 00:32:35.430 align:middle line:84% and if you go to Audio Options, you 00:32:35.430 --> 00:32:38.850 align:middle line:84% would see a microphone here, which is a virtual microphone. 00:32:38.850 --> 00:32:42.760 align:middle line:84% It's sending some kind of audio to the remote side. 00:32:42.760 --> 00:32:44.620 align:middle line:90% So voice mail should work. 00:32:44.620 --> 00:32:49.020 align:middle line:84% Let's cancel this, and let's end this call. 00:32:49.020 --> 00:32:51.480 align:middle line:84% And if I go back to Steve Rogers, 00:32:51.480 --> 00:32:53.760 align:middle line:84% the voicemail icon should pop up. 00:32:53.760 --> 00:32:55.470 align:middle line:90% It should basically become-- 00:32:55.470 --> 00:33:00.690 align:middle line:84% OK, there is a new voice mail from the PSTN. 00:33:00.690 --> 00:33:02.740 align:middle line:90% It should show up. 00:33:02.740 --> 00:33:05.488 align:middle line:90% Let's wait a few seconds. 00:33:05.488 --> 00:33:07.030 align:middle line:84% So there was a missed call from PSTN. 00:33:07.030 --> 00:33:09.860 align:middle line:90% 00:33:09.860 --> 00:33:15.005 align:middle line:90% And let's wait a bit. 00:33:15.005 --> 00:33:20.010 align:middle line:90% 00:33:20.010 --> 00:33:21.080 align:middle line:90% Let's go to voice mail. 00:33:21.080 --> 00:33:24.000 align:middle line:90% I have nothing. 00:33:24.000 --> 00:33:28.220 align:middle line:84% Let's try making one more call again. 00:33:28.220 --> 00:33:38.770 align:middle line:84% I will call Steve Rodgers again, and I 00:33:38.770 --> 00:33:45.880 align:middle line:84% will just decline, which means it's gone to the voice mail. 00:33:45.880 --> 00:33:50.530 align:middle line:84% And there should be some kind of message 00:33:50.530 --> 00:33:54.290 align:middle line:90% being sent through some audio. 00:33:54.290 --> 00:33:57.250 align:middle line:90% So it should work. 00:33:57.250 --> 00:33:59.090 align:middle line:90% Let's end this call. 00:33:59.090 --> 00:34:02.000 align:middle line:90% 00:34:02.000 --> 00:34:03.310 align:middle line:90% Let's give it a few seconds. 00:34:03.310 --> 00:34:06.830 align:middle line:90% Let it run for a few seconds. 00:34:06.830 --> 00:34:10.050 align:middle line:90% And let's end this call now. 00:34:10.050 --> 00:34:10.949 align:middle line:90% Let's go back here. 00:34:10.949 --> 00:34:25.590 align:middle line:90% 00:34:25.590 --> 00:34:27.800 align:middle line:84% So it looks like Steve Rogers did not 00:34:27.800 --> 00:34:31.790 align:middle line:90% get the voice mail checkbox. 00:34:31.790 --> 00:34:36.570 align:middle line:90% Let's go back to UC Service-- 00:34:36.570 --> 00:34:41.630 align:middle line:84% Service Profile and just check one more thing. 00:34:41.630 --> 00:34:45.350 align:middle line:90% 00:34:45.350 --> 00:34:47.620 align:middle line:84% So we do have the unified communication 00:34:47.620 --> 00:34:50.365 align:middle line:84% IM&P presence enabled, credential source for voice 00:34:50.365 --> 00:34:51.969 align:middle line:90% mail service. 00:34:51.969 --> 00:34:54.445 align:middle line:90% And let's go back. 00:34:54.445 --> 00:34:58.860 align:middle line:90% 00:34:58.860 --> 00:35:01.580 align:middle line:90% Let's check call voice mail. 00:35:01.580 --> 00:35:05.920 align:middle line:90% 00:35:05.920 --> 00:35:08.110 align:middle line:84% It does connect to the voice mail. 00:35:08.110 --> 00:35:10.000 align:middle line:90% So I believe it works. 00:35:10.000 --> 00:35:11.770 align:middle line:84% Let me just log off and log in again. 00:35:11.770 --> 00:35:15.280 align:middle line:90% 00:35:15.280 --> 00:35:18.605 align:middle line:84% It's really difficult without the sound. 00:35:18.605 --> 00:35:19.730 align:middle line:90% Let's sign in. 00:35:19.730 --> 00:35:27.430 align:middle line:90% 00:35:27.430 --> 00:35:28.930 align:middle line:84% I'm also going to make one more call 00:35:28.930 --> 00:35:31.570 align:middle line:90% from Tony Stark who is on HQ. 00:35:31.570 --> 00:35:35.620 align:middle line:84% If you remember in dial plan between HQ and site B, 00:35:35.620 --> 00:35:41.800 align:middle line:84% if I want to make a call, I will dial 83033003. 00:35:41.800 --> 00:35:42.640 align:middle line:90% Let's dial that. 00:35:42.640 --> 00:35:46.640 align:middle line:84% It should ring on Steve Rogers, which it does. 00:35:46.640 --> 00:35:49.880 align:middle line:84% I will decline, which basically means 00:35:49.880 --> 00:35:51.980 align:middle line:90% that it goes to voice mail. 00:35:51.980 --> 00:35:57.050 align:middle line:84% And he should leave some kind of voice mail. 00:35:57.050 --> 00:36:02.720 align:middle line:84% Let's wait a few seconds and end the call. 00:36:02.720 --> 00:36:06.430 align:middle line:84% Go back to Steve Rogers and check. 00:36:06.430 --> 00:36:08.990 align:middle line:90% So it does actually work. 00:36:08.990 --> 00:36:11.140 align:middle line:90% So I have from Tony Stark. 00:36:11.140 --> 00:36:15.790 align:middle line:84% So I know that it's working from Tony Stark. 00:36:15.790 --> 00:36:18.200 align:middle line:90% Let's try it from PSTN again. 00:36:18.200 --> 00:36:22.290 align:middle line:84% So I don't know why it wasn't working from Steve Rogers. 00:36:22.290 --> 00:36:25.230 align:middle line:90% Let's try again. 00:36:25.230 --> 00:36:30.950 align:middle line:84% Go back to Steve Rogers and decline the call, 00:36:30.950 --> 00:36:32.210 align:middle line:90% goes to voice mail. 00:36:32.210 --> 00:36:35.210 align:middle line:90% 00:36:35.210 --> 00:36:40.500 align:middle line:84% And let's wait a few seconds before we end the call. 00:36:40.500 --> 00:36:43.280 align:middle line:90% 00:36:43.280 --> 00:36:46.210 align:middle line:90% OK, let's end the call. 00:36:46.210 --> 00:36:46.840 align:middle line:90% Go back here. 00:36:46.840 --> 00:36:48.940 align:middle line:90% It did come in, site B PSTN. 00:36:48.940 --> 00:36:52.990 align:middle line:84% So I think there's just a bit of delay in the voice mail 00:36:52.990 --> 00:36:53.840 align:middle line:90% showing up. 00:36:53.840 --> 00:36:55.910 align:middle line:84% We just didn't really wait that long. 00:36:55.910 --> 00:36:57.880 align:middle line:90% So it does work. 00:36:57.880 --> 00:37:01.450 align:middle line:84% With this, we've really configured skinny integration 00:37:01.450 --> 00:37:04.450 align:middle line:84% of site B with HQ Unity Connection. 00:37:04.450 --> 00:37:06.130 align:middle line:90% We don't need a SIP Trunk. 00:37:06.130 --> 00:37:07.570 align:middle line:90% We don't need a route pattern. 00:37:07.570 --> 00:37:10.630 align:middle line:90% Instead, we need a line group. 00:37:10.630 --> 00:37:12.010 align:middle line:90% We need a hunt list. 00:37:12.010 --> 00:37:13.360 align:middle line:90% We need a hunt pilot. 00:37:13.360 --> 00:37:16.960 align:middle line:84% We need a voice mail port, which can be done manually, 00:37:16.960 --> 00:37:19.480 align:middle line:84% or you can do the voice mail Wizard. 00:37:19.480 --> 00:37:24.220 align:middle line:84% And ensure the voice mail port is inside the line group. 00:37:24.220 --> 00:37:27.293 align:middle line:84% At the same time, we need a voice mail pilot number. 00:37:27.293 --> 00:37:29.710 align:middle line:84% And the voice mail pilot number goes inside the voice mail 00:37:29.710 --> 00:37:30.210 align:middle line:90% profile. 00:37:30.210 --> 00:37:32.680 align:middle line:84% The voice mail profile goes to the line 00:37:32.680 --> 00:37:35.110 align:middle line:90% of the end user or the phone. 00:37:35.110 --> 00:37:37.540 align:middle line:84% And on the Unity Connection side, 00:37:37.540 --> 00:37:42.790 align:middle line:84% I need to create a phone system, port group, and ports, 00:37:42.790 --> 00:37:44.592 align:middle line:90% and then go and add the user. 00:37:44.592 --> 00:37:46.300 align:middle line:84% If you want to import the users, then you 00:37:46.300 --> 00:37:48.820 align:middle line:90% require AXL server settings. 00:37:48.820 --> 00:37:50.890 align:middle line:84% If you are doing it manually, ensure 00:37:50.890 --> 00:37:54.530 align:middle line:84% you have the correct phone system selected under the user. 00:37:54.530 --> 00:37:56.330 align:middle line:84% I hope this video was informative to you, 00:37:56.330 --> 00:37:58.500 align:middle line:90% and thank you for watching. 00:37:58.500 --> 00:37:59.000 align:middle line:90%