Diagnostics (requires Level 10 permission)

Diagnostics for the system can be collected and then viewed or saved to a file. Two levels of diagnostics can be collected:

• Controller Diagnostics:  Information about the controller is collected.
• System Diagnostics: Information about the controller and all APs is collected.

To start the diagnostics collection:

1. Click Maintenance > Export > Diagnostics.
2. Select Controller or System.
3. Click Run Diagnostics.

Note: Running the System diagnostics may take a long time to complete, depending on the number of APs within your WLAN.

The data collection starts and the status bar at the bottom of the browser window displays the collection status and progress. After the collection is complete, a File Download dialog displays and you are prompted to view or save the results.

To save the diagnostics to a file:

1. At the File Download dialog prompt "Do you want to open or save this file?" click Save.
2. In the Save As dialog that opens, navigate to the location you wish to save the file and click Save.

To view the diagnostics:

1. At the File Download dialog prompt "Do you want to open or save this file?" click Open. The WinZip application opens.
2. In WinZip, highlight the file listed in the zip archive and click View. The View dialog displays.
3. Click View again. The gathered diagnostics file is opened for viewing.