Contacting Meru

For the first 90 days after you buy a Meru product, you have access to online support. If you have a support contract, you have access for the length of the contract. See the web site http://support.merunetworks.com for information such as:

• Knowledge Base (Q&A)
• Downloads
• Open a ticket or check an existing one
• Customer Discussion Forum

For assistance, contact Meru Customer Services and Support 24 hours a day toll-free at 888-637-8952 (888-Meru-WLA(N)) or at 650-385-3144. Send email to support@merunetworks.com. Meru Customer Services and Support provide end users and channel partners with the following:

• Telephone technical support
• Software update support
• Spare parts and repair service

RMA Procedures

Contact Meru Customer Services and Support for a Return Material Authorization (RMA) for any Meru equipment. Please have the following available when making the call:

• Company and contact information
• Equipment model and serial numbers
• Meru software release and revision numbers
• Description of the symptoms