HiCommand Dynamic Link Manager User's Guide (for Windows(R))

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5.4.1 Using the HDLM GUI to handle a program error

The following shows the procedure for handling a program error by using the HDLM GUI.

Organization of this subsection
(1) Examine the messages
(2) Obtain program information
(3) Take action for the program error
(4) Contact your HDLM vendor or maintenance company

(1) Examine the messages

Examine the message that is output to the event log in the host. If an error occurs in an HDLM program, a message other than KAPL08xxx is output to the event log. Check the output message. Messages with error level E (Error) or higher require corrective action.

(2) Obtain program information

Obtain the information to be reported to your HDLM vendor or maintenance company (if there is a maintenance contract for HDLM).

Use the DLMgetras utility for collecting HDLM error information to collect the error information. For details about the DLMgetras utility and the information it collects, see 8.2 DLMgetras (utility for collecting HDLM error information).

Some of the information collected by the DLMgetras utility might be cleared when the system is restarted. When an error occurs, as soon as possible execute the DLMgetras utility.

When an error occurs in the HDLM GUI, collect the screenshot at the time the error occurred.

(3) Take action for the program error

Take the action recommended for the message in 9. Messages.

If the error occurs again after you take the corrective action, use the Options window to check the status of the HDLM program, and then take the appropriate corrective action.

To check the status of an HDLM program:

  1. Display the Path Management window.
    The Path List view appears in the Path Management window.
    For details about how to display the Path Management window, see (1) Displaying the Path Management window in 4.2.2 Displaying or closing the Path Management window.

  2. Click the Options button.
    The Options window appears.

  3. Click the Component information button.
    The HDLM Component information dialog box appears.
    This dialog box displays information about the HDLM manager, HDLM alert driver, and HDLM driver.

  4. Check the information displayed for HDLM manager, HDLM driver, and HDLM alert driver, and take the following action:
    • If the status of the HDLM manager shows Dead, start the HDLM manager.
      For details about how to start the HDLM manager, see 4.5.1 Starting the HDLM manager.
    • If the status of the HDLM alert driver shows Dead, restart the host.
    • If the status of the HDLM driver shows Dead, restart the host.

If the same error re-occurs after you take action, go to the following subsection (4) Contact your HDLM vendor or maintenance company.

(4) Contact your HDLM vendor or maintenance company

If the error cannot be resolved, contact your HDLM vendor or maintenance company if there is a maintenance contract for HDLM, and report the information collected by the DLMgetras utility.

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